FAQ

Shipping:

Process time for Products and Ready to Ship units - 1-2 business days.

For Wigs/ Build A Wigs - 

By Credit/ Debit card, PayPal, Sezzle: 14-21 business days 

​Business days does not include weekends, holidays & shipping time

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Canada: Shipping time is 2-5 business days via Canada Post

Worldwide: 3-7 business days via FEDEX

These are estimated shipping time if there are no delays within the shipping carrier.

Orders will be shipped out Monday through Friday, not including holidays or weekends.


 

Refund & Return Policy:

All sales are final. Once payment and order has been processed there are no refunds or exchanges.

For sanitary reasons, there are no refunds, returns or exchanges. In the unlikely event, you receive a damage or incorrect item(s), please contact us within 48 hours of receiving your package.

Click 'Contact'.

Wig Maintenance:

Frequently worn wigs should be washed wig regularly to avoid build up.

Use J'adore MSY Wig Care: Repairing Shampoo & Conditioner

  1. Rinse your unit thoroughly with lukewarm water.

  2. Apply J'adore MSY Repairing Shampoo.

  3. Massage the shampoo into the hair. 

  4. Rinse the unit thoroughly with lukewarm water.

  5. Apply J'adore MSY Repairing Conditioner.

  6. With a wide tooth comb, comb the conditioner throughout the unit starting from the ends to the roots.

  7. Let the conditioner sit in for about 5 minutes.

  8. Rinse the conditioner out with cold water thoroughly.

  9. Air dry.